Privacy Policy

Collection of Your Personal Information

This Privacy Policy ("Policy") applies to debugginghumancommunication.com and all services provided by Lovelace Communications, LLC, doing business as Debugging Human Communication ("the Company"). By using the Company's website or Services, you consent to the data practices described in this statement.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) registering for an event, workshop, or webinar; (c) signing up for a newsletter or mailing list; (d) entering a sweepstakes or contest sponsored by us or one of our partners; (e) signing up for special offers from selected third parties; (f) sending us an email message; (g) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties. The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are contractually obligated or otherwise required by their own privacy policies to limit use of your personal information to the purposes for which it was shared and to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Third-Party Service Providers

The Company uses the following categories of third-party service providers to operate its business and deliver Services. These providers may collect, process, or store your personal information on our behalf in accordance with their own privacy policies:

• Scheduling: Calendly (appointment booking and calendar management)
• CRM & Marketing Automation: Go High Level (contact management, email and SMS communications, forms, funnels, and workflow automation)
• Community Platform: Heartbeat (community hosting, messaging, and member management)
• Video Conferencing: Zoom (virtual meetings, workshops, and coaching sessions)
• Payment Processing: Stripe (payment collection and subscription management)
• Website Hosting: Vercel (website hosting and delivery)

We encourage you to review the privacy policies of these providers. The Company is not responsible for the privacy practices of third-party services.

Tracking User Behavior

The Company may keep track of the websites and pages our users visit within the Company, in order to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area.

Cookies & Tracking Technologies

The Company and its third-party service providers may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website, emails, and other digital content. These technologies help us analyze site traffic, measure the effectiveness of marketing campaigns, and improve our services.

You may control the use of cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the website.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of Your Personal Information

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under 13

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the unsubscribe button.

SMS & Text Message Communications

Debugging Human Communication (operated by Lovelace Communications, LLC) may send you text messages if you provide your phone number and explicitly consent to receiving them. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Transactional Messages: With your consent, we may send transactional text messages such as appointment reminders, service updates, account alerts, and other notifications related to Services you have requested or enrolled in.

Marketing Messages: With your separate, optional consent, we may send promotional or marketing text messages about our services, programs, and offers. Marketing consent is always optional and is not required to use our Services.

Message Frequency: Message frequency may vary depending on the type of messages and your interactions with our Services.

Message & Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opt-Out: You may opt out of text message communications at any time by replying STOP to any message or by contacting us at hello@lovelacecommunications.com. Opting out of SMS communications will not affect your ability to use Company Services, though you may miss time-sensitive reminders.

Help: Reply HELP to any message for assistance, or contact us at hello@lovelacecommunications.com.

No Sharing of SMS Consent: Your consent to receive SMS messages is not shared with any third parties, except as required by our SMS service providers (such as Go High Level) to deliver messages on our behalf.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Lovelace Communications, LLC, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact

Lovelace Communications, LLC
405 E Laburnum Ave Ste 3
Richmond, VA 23222
804.223.4530
hello@lovelacecommunications.com